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Help and FAQs

Help & FAQs

Let us help make your dreams of flight a reality. We have collected together answers to common questions that should help you choose a package and plan your visit.  If you have already booked then please see our pre-flight FAQs.

If you need anything else then please contact us 

Planning

Strangely, we never ask how long a skydive lasts but this is the opposite at a wind tunnel.

We replicate the skydiving experience and offer flights which are about 1½ times longer than a tandem jump. So each flight is about a minute, often a bit longer but never shorter than 50 seconds.

A double flight is about 120 seconds long. Please remember we are selling the exhilarating indoor skydiving experience which should never be measured in terms of time!

It may not sound long but as a first time flyer it will seem much longer during the experience itself.
Are you kidding us - kids love it here! Seriously, we can fly anyone aged 3 to 103 providing you are in a state of reasonable health and fitness, and can fit into one of our flight suits and helmets.
Flyers under 18 years of age must be accompanied by a parent or guardian (over 18 yrs of age) on the day of flight. The parent / guardian will be required to provide a signature for their statement of risk as well as attend the classroom briefing. If you are bringing a group / party, the organiser can sign on behalf of multiple participants as a guardian.

To save time, please complete your statement of risk prior to arrival. It is particularly important that you take note of the information regarding previously dislocated shoulders. Once completed, you'll be given a multi-digit code that you should bring with you on the day.
We have quite a number of regular customers who are disabled and we will do our very best to fly anyone with a disability. This is almost always possible where the disability is physical. Owing to the extra attention normally required we ask that you contact us first so we can discuss your requirements and choose a suitable package. Whilst we cannot guarantee you will fly, we can guarantee that we will try our best to help you fly.

If you would like to discuss your specific needs, and how we can help, contact us for a chat.
Anyone in a state of reasonable health & fitness from 3 to 103 can fly.

We do ask that you check the list of criteria below before booking. If you are concerned about any of the criteria, just contact us for a chat, we'll do everything we can to help you fly.

You can fly at iFLY as long as you:
  • Do not weigh more than 136kg, if you weigh between 114kg - 136kg, please notify a team member upon booking in.
  • Are 3 or above (you must be able to comfortably wear one of our helmets)
  • Are NOT pregnant
  • Have NOT previously dislocated your shoulder
  • Are NOT under the influence of alcohol or non-prescribed drugs
  • Are NOT wearing a hard cast
  • Have signed permission from a parent or guardian if under 18 years of age
  • Have completed our Declaration of Risk
Check out our full list of criteria here

If you have any further questions, or would like to ask a more specific question, please get in touch with us.

Yes, anyone with reasonable health & fitness can fly but our upper weight limit is 136kg, if you weigh between 114kg - 136kg, please notify a team member upon booking in.
We ask that all flyers complete a Declaration of Risk before they arrive on the day, paying particular attention to the information regarding previously dislocated shoulders.

Flyers under 18 yrs of age must be accompanied by a parent or guardian (over 18 yrs of age) on the day of flight. The parent / guardian will be required to provide a signature, as well as attend the classroom briefing.

Anyone with reasonable health & fitness can fly but do check our list of criteria before you book. If you've any questions about who can fly, please contact us for a chat. We'll do everything we can to help you fly.
The customer service desk at all of our facilities is open an hour before the first flight of the day (usually by 9am, though sometimes earlier or later according to the flight schedule) until one hour after the last flight time of the day.
If you're able to fly during our quieter times, you can save money on almost all our flight experiences.

iFLY Brisbane off peak/anytime availability

During Queensland School Term Time:
Monday to Friday - All day
Saturday - Off-peak prices are applied to flights taken before 9:30am and after 5:00pm
Sunday - Off-peak prices are applied to flights taken before 9:30am and after 5:00pm

During Queensland School Holidays:
Monday to Friday - Off-peak prices are applied to flights taken before 10:30am and after 6:00pm
Saturday - Sunday - Off-peak prices are applied to flights taken before 10:30am and after 6:00pm

During Queensland Public Holidays
Off-peak prices are applied to flights taken before 10:30am and after 6:00pm

All other times will be classed as peak time.

iFLY Melbourne off peak/anytime availability

Victorian School Term Time:

Monday to Friday – Off-peak prices applied all day
Saturday - Sunday - Off-peak prices are applied to flights taken before 9:30am and after 6pm

Victorian School Holidays & Public Holidays
Monday to Friday - Off-peak prices are applied to flights taken before 9:30am and after 6pm 
Saturday - Sunday - Off-peak prices are applied to flights taken before 9:30am and after 6pm 

All other times will be classed as peak time.

iFLY Perth off peak/anytime availability

Western Australia School Term Time:

Monday to Friday – Off-peak prices applied all day
Saturday - Sunday - Off-peak prices are applied to flights taken before 10:00am and after 3pm

Western Australia School Holidays & Public Holidays
Monday to Friday - Off-peak prices are applied to flights taken before 10:00am and after 3pm 
Saturday - Sunday - Off-peak prices are applied to flights taken before 10:00am and after 3pm

All other times will be classed as peak time.




We have free and accessible parking available on site.


Your report time at iFLY will be confirmed to you via email once you have successfully completed a booking with us.

If you haven’t yet made your booking, you should be aware that just like catching a plane you must arrive and 'check-in' before your actual flight time. You should report to the front desk of your chosen venue at least 1 hour prior to your flight time.

So, if you choose to fly at 4pm you must arrive by 3pm. Please do not be late as we hate to see people miss their flights and we are unable to offer refunds.

If you have already made a booking and are still unsure of when or where to arrive, please take a look at the confirmation email you’ll have received when you made your booking.
iFLY classifies ‘groups’ as 6 or more flyers. Groups of this size are rewarded with discounts.

Read more about group bookings

Please note that there is no maximum group size – the more, the merrier.

Should your group size exceed 12, however, we will likely divide you into smaller teams so that the experience is maximised.

Don’t worry though, we have a free viewing gallery at all locations, so you can watch other members of your group fly.
That's easy.
  • Dress in comfy clothes (shirts without collars are best)
  • Wear lace-up trainers
  • Bring a hairbrush if you have long hair
If you wear glasses, we can provide extra large goggles that fit neatly over your glasses, meaning your sight is not obstructed during your flights. Contact lenses can also be worn under standard goggles but please note, there's always a small risk they may come out.
Firstly, we ask that every flyer completes a 'declaration of risk', before arrival. It is particularly important that you take note of the information regarding previously dislocated shoulders.

If your flight experience was originally purchased through one of our Gift Experience partners or a Gift Voucher company (and not directly through iFLY), you should also bring the original gift voucher that was issued to you. Without these, you'll be unable to fly.

Please arrive at iFLY comfortably dressed (avoid collars and hoods) and bring a pair of well fitting lace-up trainers. We find that jeans, t-shirt and a pair of skate/running shoes are ideal. If you don't have a pair of lace-up trainers, don't worry, we do have appropriate footwear for hire

If you have long hair we recommend bringing something to tie it up and maybe a brush.

You should be prepared to remove all loose items and all items of jewellery before flying. Whilst we do have basic lockers on site, we suggest leaving valuable items at home for real peace of mind. 
All you need is your confirmation email (either printed, or on your phone is fine). 

You should complete your Declaration of Risk online before you arrive if possible, as this will save time on the day.
iFLY Brisbane is located at Westfield Chermside
iFLY Melbourne is located at Essendon Fields
iFLY Perth is located in Rivervale, 10 minutes from the Perth CBD
We have several dedicated teams in place to ensure we’re able to answer your questions as quickly as possible. There are a number of ways you're able to reach us and we’d be delighted to hear from you.

You can send us an enquiry, and our team will scribe a response quickly and swiftly.

You can also call our dedicated customer service team
No, once you have made your reservation, you have paid for your flight experience.

However, we do have a number of optional extras that can be purchased on the day of your flight. Many customers ask us why we don’t include certain extras in the basic cost of our flight experiences and it’s a good point. The downside is that including extras would simply add a bit to the cost for everyone coming to fly and we don’t think that’s fair. However if you want to add pictures, videos, repeat flights or have a High Flight experience we do charge for them as extras. 

For more information specifically about our extras please get in touch with us.
Flight sessions involve occasional flash photography (the driver of our wind tunnel will be taking snaps of flyers mid-flight) and occasional strobe lighting.

This should not affect your ability to fly or spectate, but please contact us before arrival if you think we should know about any conditions such as epilepsy or seizures. We may be able to adjust our systems to accomodate.
No, it’s just like breathing normally actually…..so there is no specialist breathing equipment required. Just relax and breathing will come naturally.

If you do suffer from any breathing difficulties such as Asthma, don’t worry, in most cases you’ll still find flying a comfortable experience and be able to breathe normally. However we do recommend you contact us with any queries so we can offer further advice.
The High Flight is the equivalent of a hot-lap on a track day where instructors will be able to give you a taste of what’s its like to fly like a pro as they take hold of you and fly you around the tunnel, occasionally high up towards the top.

iFLY endeavours to offer the High Flight in as many sessions as possible but owing to the specialist training and experience level required, we are unable to guarantee it. Remembering that Indoor Skydiving is a skill based pursuit, we do encourage flyers to be in control of their own experience and to fly independently of their instructor. The High Flight for that reason is an ‘extra’ and not a standard feature of any iFLY experience.

Instructors able to offer the High Flight are among the most experienced in the world, undergoing hours of rigorous training before they are licensed* to fly with others. If an instructor with the appropriate license deems he can fly safely with an iFLY customer, and enhance their experience at the same time, then the High Flight will be offered. If you have any questions regarding the High Flight, we urge you to speak to a member of the Aircrew in advance of your flight.

Get in touch with us, we’re happy to answer any questions you may have.

*High Flight licenses are issued by the independent governing body of our sport, the International Bodyflight Association (IBA).
Calls made to our friendly Customer Service Team may be recorded for quality and training purposes only. 

Packages / Pricing

We have a number of different flight packages available and the price will be different based on the package you choose. Please take a look at our different packages we have available online to see which best suits you.
Yes, all of our first-time flyer experiences include instruction from highly qualified IBA (International Bodyflight Association) instructors who will be present throughout your flight experience. 

This is the ultimate experience for the whole family, spanning all generations. Up to 5 friends or family can enjoy a sensational flight experience all on one single, fun filled visit.

You will attend the class and share 10 flights between you. It’s up to you how you divide the flights. This experience can also be booked by one person for a really intensive indoor skydiving experience.

Family flight packages include;
  • Full equipment hire (flight suit, helmet and goggles)
  • Friendly instruction 
  • 10 sensational flights shared between up to 5 -  equivalent to 15 x 12,000 feet skydives
  • Personalised flight certificate each
See more packages and prices.
Here at iFLY we’re committed to ensure our customers get the very best online price for their experience. 

From time to time we do run special offers and discounts on flight experiences. Check out our latest offers and promotions now.
We have a range of group packages to suit every occasion, all at discounted prices!

Whether you’re looking to book the coolest birthday bash ever, an office knees up or just a great day out with your mates, we’ll blow you and your friends away with an unforgettable experience.

See our group offers for birthday parties and other special events.  We also have bespoke packages for schools and corporate events.
 
At iFLY, we take team building to new heights!

Our state of the art attraction offers you the perfect venue for hosting your company’s event, whether you’re entertaining clients or just enjoying a fantastic staff day out.

No matter how big or small your company is, you can all become high flyers and enjoy the thrills of indoor skydiving at your nearest iFLY.

From our friendly, professional reception team to our World class instructors, we’ll do everything we can to ensure your group has the experience of a lifetime, making their day out an unforgettable one from start to finish.

See further information on corporate events at iFLY.
 
Party in style with all the thrills of indoor skydiving!

Soaring through our column of air is an exciting and unforgettable experience, no matter what your age (3yrs - 103yrs)!

Whether you’re booking your kids party or you’re a big kid booking your own birthday bash, we promise your party will be hard to top - leaving everyone with the biggest grins and lasting memories.

See our birthday party packages.

Booking Online

To make a booking at iFLY we do ask for full, cleared payment at the point you make the reservation. Sorry, but we don’t accept deposits, part payment or pay on arrival.

Rescheduling

(a) First Time Flyers

If you know you will not be able to make your flights, you may reschedule as follows:
  • For standard bookings with more than 48 hours’ notice, you may reschedule your flights.
  • For standard bookings with less than 48 hours’ notice, you can reschedule your flights for a $10 fee. 
  • Where you have booked a group, team build or corporate experiences, 7 days notice is required

If you fail to arrive for your flights, are late for your flights or fail to reschedule your flights within the times above, your booking will no longer be valid and you will not be entitled to a refund.

To discuss rescheduling a booking please contact our Customer Service Team

(b) Pro-Flyers and Returning Flyers

For any Pro-Flyer, Skydiver or Returning Flyer booking, a minimum of 120 hours' notice (5 days) must be given in order to reschedule your flights.
In the event that we do reschedule your flights within the 120 hours' notice period, regardless of the amount of flight time, a charge may be applied.

If you fail to arrive for your flights, are late for your flights or fail to reschedule your flights within the times above, your booking will no longer be valid and you will not be entitled to a refund.

To discuss rescheduling a booking please contact our Customer Service Team 

 

All our first time flyer experiences can be booked using our simple online booking system. You can Book Flights or buy Gift Vouchers.

If you'd like to speak to a real person about making a booking, please contact our friendly Customer Service team 
We have several dedicated teams in place to ensure we’re able to answer your questions as quickly as possible. There are a number of ways you're able to reach us and we’d be delighted to hear from you.

You can send us an enquiry, and our team will scribe a response quickly and swiftly.

You can also call our dedicated customer service team on 1300 435 928 (iFLYAUS) . They can answer questions, take bookings or help with existing bookings. 

After Your Flight

During your flight session the driver of our wind tunnel will be taking snaps of you mid-flight. Don't forget to smile! All photos can be viewed immediately after your flights and they’re available to purchase as digital downloads.

You can also access your photos and videos online for up to 30 days following your flights. Please note, due to flyer's movements we cannot guarantee the perfect photo but we'll try our very best.

You can also share your photos for free on Facebook.

We run coaching sessions, tunnel camps and regular events at all iFLY facilities aimed at returning flyers, Pro-Flyers and Skydivers alike.

All coaching, camps and events are detailed here, as well as all the must know information on how to get involved.
If you've flown with us before and purchased memorable photos and videos, you can login to your personal account to view orders and access purchased downloads.