iFLY Indoor Skydiving Australia - Terms & Conditions
Terms And Conditions
Please take a few moments to familiarise yourself with our Terms & Conditions.
Please do not proceed with any purchase or voucher redemption until you have read, understood and accepted these terms and conditions.
General
iFLY Indoor Skydiving Ltd is the supplier of all experiences that appear on www.iflyworld.com.au
When you purchase an experience or redeem a voucher from iFLY Indoor Skydiving Ltd (or book/redeem a voucher provided by an external provider), it is valid only at the locations stated above. You are also bound by the terms and conditions detailed.
Safety
All participants of an iFLY experience are required to report to Reception before flying, no later than the report time given on their booking confirmation details.
Before flying, a ‘Declaration of Risk’ must be completed and all participants must undergo a safety briefing.
You may fly if you: weigh less than 136kg (contact us if you weigh between 114kg-136kg) / are 3 years of age or above (you must be able to comfortably wear one of our helmets) / are not pregnant / have not previously dislocated your shoulder / are not under the influence of alcohol or non-prescribed drugs / are not wearing a hard cast / have signed permission from a parent or guardian if under 18 years of age / have signed our Declaration of Risk.
Find out more about ‘who can fly’.
All experiences require the wearing of safety equipment, this is mandatory and there are no exceptions.
iFLY employ professional instructors, licensed by the International Bodyflight Association. They reserve the right to end an experience if they believe the participant may endanger themselves or other members of the public.
iFLY is fully inclusive and welcomes disabled flyers. If any member of your group has specific requirements it is vital that we receive advance notice, before the day of your flights.
Please contact us in advance if you have any questions or concerns about safety or the eligibility of participants.
Packages & Prices
The prices displayed on www.iflyworld.com.au are correct to the best of our knowledge and are maintained on a daily basis.
All prices and packages, promotional or otherwise, may be removed or changed by iFLY at any time.
The packages displayed on www.iflyworld.com.au, unless otherwise stated, are for 1 person. E.G: Selecting 1 x 2 flights experience entitles a maximum of 1 person to enjoy the 2 flights featured as part of that experience. These packages are also valid only at iFLY Brisbane & iFLY Melbourne.
iFLY commits to a price guarantee, meaning that if you see a cheaper price for our experiences anywhere else, we’ll match it.
Flight Duration
The number of flights experienced will depend on the flight package purchased, but please be aware that each flight is typically about 60 seconds in length, often a bit longer, but never shorter than 50 seconds.
Some of our more extensive flight experiences may involve 'double flights' - which are approximately 120 seconds in length.
The freefall duration of a skydive from 12,000 feet (leaping from an aircraft) is around 40-45 seconds, so iFLY flight experiences represent a minimum of double the freefall time of a real skydive.
Merchandise, Photos & Video downloads
iFLY may offer a number of optional extras on the day of your experience, such as our clothing range, merchandise, photographs and video downloads
Please note that although we will always do our very best, we can't guarantee the perfect photo of each and every flyer owing to the movement involved in indoor skydiving. As with all photography, if the subject's movements are particularly erratic for example, it can be challenging to obtain a great photo each and every time.
Although extremely rare, our photography and video systems (as with all technology) are subject to unforeseen technical faults. Where there is an issue with our equipment that prevents us from producing such media, we will endeavour to notify customers immediately. Where such media has been pre-paid as an 'added extra', any credit will be limited to the specific value paid toward the video download/photo and not towards flight time.
Other on the day 'Extras'
iFLY may also be in a position to offer 'Repeat Flights' (on the day only) or the 'High Flight experience. These are strictly subject to availability and are not guaranteed. Please be aware that any such extras are not a 'standard' part of any experience, are offered at additional cost, and that the High Flight takes place within the flyer's allotted time.
If you have any questions on Repeat Flights or the High Flight experience, we urge you to make contact with us in advance of your flights.
Booking Confirmations
Standard iFLY booking confirmations & voucher redemptions (for a fixed time, date & location) are delivered by email in the form of an e-ticket to the e-mail address submitted by the person making the booking.
Be aware that some e-mail accounts may categorise our confirmations as unwanted or 'spam' e-mail.
iFLY is not liable or responsible for any loss suffered as a result of an e-mail being blocked by web filters or firewalls.
It is entirely the responsibility of the person making the booking to ensure that they (and all flyers in their group) have read and understood the booking confirmation and e-ticket prior to arrival. iFLY cannot be held responsible for those arriving incorrectly prepared for their flight experience.
Voucher Purchases
(a) Delivery
Standard iFLY voucher purchases are delivered by email in the form of an e-voucher to the email address submitted by the purchaser.
Be aware that some email accounts may categorise our email confirmations as unwanted or 'spam' email.
iFLY is not liable or responsible for any loss suffered as a result of an e-mail being blocked by web filters or firewalls.
iFLY may also offer hard-copy, physical vouchers on-site or at certain events.
(b) Voucher redemption
All vouchers must be booked in online at www.iflyworld.com.au or via our customer service team.
Vouchers may be redeemed only at iFLY Brisbane & iFLY Melbourne
Please do not arrive at a venue expecting to fly without first redeeming your voucher successfully. Voucher redemptions are not finalised until you have received an e-mail confirmation from iFLY, with an accompanying e-ticket.
Please also see ‘Booking Confirmations’ above for further detail.
(c) Validity
Vouchers are issued with a clearly specified expiry date and all flights must be taken on or before that date. If your flight is not taken within this time you will lose the right to participate.
Vouchers may be redeemed only at iFLY Brisbane & iFLY Melbourne
It is not possible to make your booking before the expiry date and to fly after the expiry date. This applies regardless of whether your voucher was purchased from iFLY directly, via a Gift Voucher Company or via one of our Gift Experience Partners.
You must bring your voucher(s) to fly at iFLY with you on the day, without them you will be unable to fly without further payment.
iFLY does not offer voucher extensions and reserves the right to refuse participants who arrive without a valid, hard copy voucher - see also (f)
(d) Transfer
All vouchers are transferable to third parties and are valid as per the ‘voucher policy’ detailed herein.
(e) Exchanges
Vouchers may be exchanged for iFLY Australia Ltd merchandise at any time during their validity, up to and equal to the value of the purchase.
(f) Loss
iFLY is unable to take responsibility if you lose or misplace your voucher, if it is stolen, or for any loss you may incur as a result of impersonation or identity fraud.
(g) Recipients of Vouchers
Purchasers of vouchers acknowledge that intended recipients should meet the criteria to fly:
Voucher recipients may fly if they: weigh less than 136kg (contact us if you weigh between 114kg-136kg) / are 3 years of age or above (the intended recipient must be able to comfortably wear one of our helmets) / are not pregnant / do not have a history of shoulder dislocations / are not under the influence of alcohol or non-prescribed drugs / are not wearing a hard cast / have signed permission from a parent or guardian if under 18 years of age / have signed our Declaration of Risk.
If a voucher recipient does not meet the criteria listed, iFLY is unable to take responsibility. Where this is the case, see (d) Transfers and (e) Exchanges above. Alternatively, see the ‘Refund policy’ section on this page.
(h) Cash Vouchers
Monetary cash vouchers can also be purchased from iFLY. Cash vouchers carry a value, which you can apply to any purchase with iFLY Australia.
You MUST USE the full value of the voucher in one transaction before the expiry date shown on the voucher. The value of any cash voucher cannot be extended.
When you have successfully used a cash voucher, you will receive an email confirming your purchase from iFLY.
Availability
iFLY Brisbane & iFLY Melbourne are typically open all day, 7 days a week, closing only on Christmas Day.
Purchases and bookings made via www.iflyworld.com.au and those of our approved Gift Experience Partners are valid for iFLY Brisbane & iFLY Melbourne only
Bookings should be made as far in advance as possible especially during our busiest times, such as weekends and school/public holidays.
You should not make any travel or accommodation arrangements in connection with your iFLY experience until you have received your booking confirmation via e-mail - with a specified time, date and location.
Duration and Time
The booked flight time of your experience is a guide time only. We are unable to guarantee that you will commence your flights at the exact flight time detailed on your booking confirmation. However we endeavour to stick to these times rigidly.
For the avoidance of any doubt, please simply ensure you arrive no later than the report time given on your confirmation details. A standard experience with iFLY lasts approximately 1 hour and we advise allowing at least 1.5 hours on-site. This is a guide only.
If you are visiting iFLY as part of a group of more than 12, the time on-site may vary from the details provided above.
Please contact us in advance if you have any questions or concerns about the length of your experience and time on site.
Late Arrivals & No-shows
Please don't miss your flight. All our flights are manifested and we are not able to accommodate nor refund late arrivals and no-shows under any circumstances.
Standard bookings are made with a fixed flight date and report time – all of which will be clearly communicated to you upon booking and via a confirmation e-mail with accompanying e-ticket.
We urge you to treat a trip to iFLY as you would catching a flight or a train. If you are late we are unable to reschedule your flights. If you do not turn up for your booking we are unable to reschedule your flights. This is because we run a manifest that is designed to accommodate a mixture of pre-booked, walk-up, repeat and skydiver bookings. We also do not offer refunds for late arrivals and no-shows under any circumstances.
We know this may lead to disappointment which is why we urge you to arrive in plenty of time. Whether you are flying at iFLY Australia, there is plenty to do ahead of flying. Arrive at iFLY early and use the local facilities to relax before flying.
At all iFLY locations, you can enjoy a tea or a coffee in any one of a number of coffee shops, cafes and restaurants, all on our doorstep. We promise you won’t be bored so an early arrival is strongly advised.
PLEASE do not forget that the traffic can be really heavy at busy shopping times, allow plenty of time especially when using motorways and for parking.
Rescheduling
(a) First Time Flyers
If you know you will not be able to make your flights, you may reschedule as follows:
For standard bookings with more than 48 hours’ notice, you may reschedule your flights.
For standard bookings with less than 48 hours’ notice, you may not reschedule your flights.
Where you have booked a group, team build or corporate experiences such as the Ultimate Exclusive Party Package, or a Team Taster Corporate Event, the aforementioned fees will apply per person.
If you fail to arrive for your flights, are late for your flights or fail to reschedule your flights within the times above, your booking will no longer be valid and you will not be entitled to a refund.
To discuss rescheduling a booking please contact our Customer Service Team. You can also email the Team: info.brisbane@iflyworld.com
(b) Pro-Flyers, Returning Flyers & Flight Club Members
For any Pro-Flyer, Skydiver and Returning Flyer booking, a minimum of 48 hours' notice (2 days) must be given in order to reschedule your flights.
In the event that we do reschedule your flights within the 48 hours' notice period, regardless of the amount of flight time, a charge may be applied.
For reservations with 5 or more hours reserved, the cancellion policy is 14 days in advance to reschedule your flights
If you fail to arrive for your flights, are late for your flights or fail to reschedule your flights within the times above, your booking will no longer be valid and you will not be entitled to a refund.
To discuss rescheduling a booking please contact our Customer Service Team. You can also email the Team for Brisbane: info.brisbane@iflyworld.com and for Melbourne info.melbourne@iflyworld.com
Descriptions & Images
All descriptions on our website and in our marketing material are correct at the time of going to press. Descriptions may be updated throughout the year and experiences may change.
iFLY Australia shall not be responsible for the descriptions and images of external websites and gift experience companies.
Refund policy
If you know you will be unable to take your flights you can transfer them to another person, so long as the flight takes place at the same time / date / location as the original booking. You do not need to notify iFLY of name changes before arrival.
Vouchers are fully transferable - you can give them to another person if you know you'll be unable to use the voucher. You do not need to notify iFLY of name changes.
iFLY will refund open dated voucher purchases or faulty merchandise items, bought directly from iFLY within 14 days of the purchase date. After 14 days (from the date of original transaction) no refund will be available. Refunds are made to the same payment source as the original purchase. Where a purchase involves the selection of a time, date and location for a flight experience to take place (this includes the redemption of an open dated voucher), no refunds are available. Refunds are also unavailable for digital media purchases.
Refunds are centrally processed through our Accounts Team. For that reason please allow at least 5 workings days for refunds to be processed. Sorry, we’re unable to offer refunds onsite at any of our locations.
iFLY cannot provide refunds on vouchers bought through third parties. In these circumstances refunds are subject to the policies of the third party and we would advise you to make contact with them directly.
Late arrivals and no-shows will not be entitled to refunds under any circumstances, please refer to 'Late Arrivals & No-shows' policy above.
If iFLY cancels
iFLY reserves the right to cancel flights at short notice under any circumstances. You can be assured that this would usually only happen in the event of failure, unscheduled repairs, maintenance or anything outside of our control.
In the event that iFLY does cancel your booking, it will be rescheduled at the next available time to suit you within the terms of the type of booking (IE Anytime, Off-peak or a promotion).
iFLY is unable to reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled experience.
Insurance
iFLY holds valid public liability insurance and this is always available to view. Please contact us in advance if you wish to see it.
Super-Users
Super-Users are subject to additional T&C's in relation to the operation of their account. If you intend to become a Super-User account holder, please take a moment to review the specific T&C's.
Personal Possessions
It is the participant’s responsibility to ensure that they are in possession of their personal belongings following their experience. Although we provide lockers and take every care to ensure your items are kept safe, iFLY cannot be held responsible for any items lost at any of our locations and is unable to compensate under any circumstances.
Spectators
iFLY Australia operate free viewing galleries and spectators are welcome. iFLY reserves the right to ask spectators to leave the premises if they fail to meet our expectations for conduct.
Merchandise All merchandise is offered subject to the availability of equipment, facilities and crew and there can be no guarantee that merchandise will be available on the day of your experience. All merchandise is provided at an additional charge and is in no way linked to the price of your experience. Prices of merchandise may vary throughout the year.
If not already redeemed for a flight experience, the value of a valid voucher issued directly by iFLY may be exchanged for merchandise, up to and equal to the value of purchase.
By participating in an experience with us you acknowledge that certain factors are beyond the control of iFLY Indoor Skydiving Ltd and agree that neither iFLY Indoor Skydiving Ltd nor any associated Partner shall be liable should certain equipment associated with merchandise (such as cameras & recording equipment) not be working at the time of your experience.