Terms And Conditions

iFLY Brisbane, iFLY Mebourne and iFLY Perth Terms & Conditions

General

iFLY Indoor Skydiving Ltd is the supplier of all experiences that appear on www.iflyworld.com.au

When you purchase an experience or redeem a voucher from iFLY Indoor Skydiving Ltd (or book/redeem a voucher provided by an external provider), it is valid only at the locations stated above. You are also bound by the terms and conditions detailed.

Safety

All participants of an iFLY experience are required to report to Reception before flying, no later than the report time given on their booking confirmation details.

Before flying, a ‘Declaration of Risk’ must be completed and all participants must undergo a safety briefing.

You may fly if you: weigh less than 136kg (contact us if you weigh between 114kg-136kg) / are 3 years of age or above (you must be able to comfortably wear one of our helmets) / are not pregnant / have not previously dislocated your shoulder / are not under the influence of alcohol or non-prescribed drugs / are not wearing a hard cast / have signed permission from a parent or guardian if under 18 years of age / have signed our Declaration of Risk.

Find out more about ‘who can fly’.

All experiences require the wearing of safety equipment, this is mandatory and there are no exceptions.

iFLY employ professional instructors, licensed by the International Bodyflight Association. They reserve the right to end an experience if they believe the participant may endanger themselves or other members of the public.

iFLY is fully inclusive and welcomes disabled flyers. If any member of your group has specific requirements it is vital that we receive advance notice, before the day of your flights.

Please contact us in advance if you have any questions or concerns about safety or the eligibility of participants.

Packages & Prices

The prices displayed on www.iflyworld.com.au are correct to the best of our knowledge and are maintained on a daily basis.

All prices and packages, promotional or otherwise, may be removed or changed by iFLY at any time.

The packages displayed on www.iflyworld.com.au, unless otherwise stated, are for 1 person. E.G: Selecting 1 x 2 flights experience entitles a maximum of 1 person to enjoy the 2 flights featured as part of that experience. These packages are also valid only at iFLY Brisbane & iFLY Melbourne.

iFLY commits to a price guarantee, meaning that if you see a cheaper price for our experiences anywhere else, we’ll match it.

Flight Duration

The number of flights experienced will depend on the flight package purchased, but please be aware that each flight is typically about 60 seconds in length, often a bit longer, but never shorter than 50 seconds.

Some of our more extensive flight experiences may involve 'double flights' - which are approximately 120 seconds in length.

The freefall duration of a skydive from 12,000 feet (leaping from an aircraft) is around 40-45 seconds, so iFLY flight experiences represent a minimum of double the freefall time of a real skydive.

Merchandise, Photos & Video downloads

iFLY may offer a number of optional extras on the day of your experience, such as our clothing range, merchandise, photographs and video downloads

Please note that although we will always do our very best, we can't guarantee the perfect photo of each and every flyer owing to the movement involved in indoor skydiving. As with all photography, if the subject's movements are particularly erratic for example, it can be challenging to obtain a great photo each and every time.

Although extremely rare, our photography and video systems (as with all technology) are subject to unforeseen technical faults. Where there is an issue with our equipment that prevents us from producing such media, we will endeavour to notify customers immediately. Where such media has been pre-paid as an 'added extra', any credit will be limited to the specific value paid toward the video download/photo and not towards flight time.

Other on the day 'Extras'
iFLY may also be in a position to offer 'Repeat Flights' (on the day only) or the 'High Flight experience. These are strictly subject to availability and are not guaranteed. Please be aware that any such extras are not a 'standard' part of any experience, are offered at additional cost, and that the High Flight takes place within the flyer's allotted time.

If you have any questions on Repeat Flights or the High Flight experience, we urge you to make contact with us in advance of your flights.

Booking Confirmations

Standard iFLY booking confirmations & voucher redemptions (for a fixed time, date & location) are delivered by email in the form of an e-ticket to the e-mail address submitted by the person making the booking.

Be aware that some e-mail accounts may categorise our confirmations as unwanted or 'spam' e-mail.

iFLY is not liable or responsible for any loss suffered as a result of an e-mail being blocked by web filters or firewalls.

It is entirely the responsibility of the person making the booking to ensure that they (and all flyers in their group) have read and understood the booking confirmation and e-ticket prior to arrival. iFLY cannot be held responsible for those arriving incorrectly prepared for their flight experience.

Voucher Purchases

(a) Delivery

Standard iFLY voucher purchases are delivered by email in the form of an e-voucher to the email address submitted by the purchaser.

Be aware that some email accounts may categorise our email confirmations as unwanted or 'spam' email.

iFLY is not liable or responsible for any loss suffered as a result of an e-mail being blocked by web filters or firewalls.

iFLY may also offer hard-copy, physical vouchers on-site or at certain events.

(b) Voucher redemption

All vouchers must be booked in online at www.iflyworld.com.au or via our customer service team.

Vouchers may be redeemed only at iFLY Brisbane & iFLY Melbourne

Please do not arrive at a venue expecting to fly without first redeeming your voucher successfully. Voucher redemptions are not finalised until you have received an e-mail confirmation from iFLY, with an accompanying e-ticket.

Please also see ‘Booking Confirmations’ above for further detail.

(c) Validity

Vouchers are issued with a clearly specified expiry date and all flights must be taken on or before that date. If your flight is not taken within this time you will lose the right to participate.

Vouchers may be redeemed only at iFLY Brisbane, iFLY Melbourne & iFLY Perth.

It is not possible to make your booking before the expiry date and to fly after the expiry date. This applies regardless of whether your voucher was purchased from iFLY directly, via a Gift Voucher Company or via one of our Gift Experience Partners.

You must bring your voucher(s) to fly at iFLY with you on the day, without them you will be unable to fly without further payment.

iFLY does not offer voucher extensions and reserves the right to refuse participants who arrive without a valid, hard copy voucher - see also (f)

(d) Transfer

All vouchers are transferable to third parties and are valid as per the ‘voucher policy’ detailed herein.

(e) Exchanges

Vouchers may be exchanged for iFLY Australia Ltd merchandise at any time during their validity, up to and equal to the value of the purchase.


(f) Loss

iFLY is unable to take responsibility if you lose or misplace your voucher, if it is stolen, or for any loss you may incur as a result of impersonation or identity fraud.

(g) Recipients of Vouchers

Purchasers of vouchers acknowledge that intended recipients should meet the criteria to fly:

Voucher recipients may fly if they: weigh less than 136kg (contact us if you weigh between 114kg-136kg) / are 3 years of age or above (the intended recipient must be able to comfortably wear one of our helmets) / are not pregnant / do not have a history of shoulder dislocations / are not under the influence of alcohol or non-prescribed drugs / are not wearing a hard cast / have signed permission from a parent or guardian if under 18 years of age / have signed our Declaration of Risk.

If a voucher recipient does not meet the criteria listed, iFLY is unable to take responsibility. Where this is the case, see (d) Transfers and (e) Exchanges above. Alternatively, see the ‘Refund policy’ section on this page.

(h) Cash Vouchers

Monetary cash vouchers can also be purchased from iFLY. Cash vouchers carry a value, which you can apply to any purchase with iFLY Australia.

You MUST USE the full value of the voucher in one transaction before the expiry date shown on the voucher. The value of any cash voucher cannot be extended.

When you have successfully used a cash voucher, you will receive an email confirming your purchase from iFLY.


Availability

iFLY Brisbane, iFLY Melbourne & iFLY Perth are typically open all day, 7 days a week, closing only on Christmas Day.

Purchases and bookings made via iFLYworld.com.au and those of our approved Gift Experience Partners are valid for iFLY Brisbane, iFLY Melbourne & iFLY Perth only

Bookings should be made as far in advance as possible especially during our busiest times, such as weekends and school/public holidays.

You should not make any travel or accommodation arrangements in connection with your iFLY experience until you have received your booking confirmation via e-mail - with a specified time, date and location.

Duration and Time

The booked flight time of your experience is a guide time only. We are unable to guarantee that you will commence your flights at the exact flight time detailed on your booking confirmation. However we endeavour to stick to these times rigidly.

For the avoidance of any doubt, please simply ensure you arrive no later than the report time given on your confirmation details. A standard experience with iFLY lasts approximately 1 hour and we advise allowing at least 1.5 hours on-site. This is a guide only.

If you are visiting iFLY as part of a group of more than 12, the time on-site may vary from the details provided above.

Please contact us in advance if you have any questions or concerns about the length of your experience and time on site.

Late Arrivals & No-shows

Please don't miss your flight. All our flights are manifested and we are not able to accommodate nor refund late arrivals and no-shows under any circumstances.

Standard bookings are made with a fixed flight date and report time – all of which will be clearly communicated to you upon booking and via a confirmation e-mail with accompanying e-ticket.

We urge you to treat a trip to iFLY as you would catching a flight or a train. If you are late we are unable to reschedule your flights. If you do not turn up for your booking we are unable to reschedule your flights. This is because we run a manifest that is designed to accommodate a mixture of pre-booked, walk-up, repeat and skydiver bookings. We also do not offer refunds for late arrivals and no-shows under any circumstances.

We know this may lead to disappointment which is why we urge you to arrive in plenty of time. Whether you are flying at iFLY Australia, there is plenty to do ahead of flying. Arrive at iFLY early and use the local facilities to relax before flying.

At all iFLY locations, you can enjoy a tea or a coffee in any one of a number of coffee shops, cafes and restaurants, all on our doorstep. We promise you won’t be bored so an early arrival is strongly advised.

PLEASE do not forget that the traffic can be really heavy at busy shopping times, allow plenty of time especially when using motorways and for parking.

Rescheduling

(a) First Time Flyers

If you know you will not be able to make your flights, you may reschedule as follows:

For standard bookings with more than 48 hours’ notice, you may reschedule your flights.
For standard bookings with less than 48 hours’ notice, you may reschedule your flights for a $10 fee.
For standard bookings with less than 24 hours’ notice, you may not reschedule your flights.

Where you have booked a group, team build or corporate experiences such as the Ultimate Exclusive Party Package, or a Team Taster Corporate Event, the aforementioned fees will apply per person.

If you fail to arrive for your flights, are late for your flights or fail to reschedule your flights within the times above, your booking will no longer be valid and you will not be entitled to a refund.

To discuss rescheduling a booking please contact our Customer Service Team. You can also email the Team: info.brisbane@iflyworld.com

(b) Pro-Flyers, Returning Flyers & Flight Club Members

For any Pro-Flyer, Skydiver and Returning Flyer booking, a minimum of 48 hours' notice (2 days) must be given in order to reschedule your flights.
In the event that we do reschedule your flights within the 48 hours' notice period, regardless of the amount of flight time, a charge may be applied.
For reservations with 5 or more hours reserved, the cancellion policy is 14 days in advance to reschedule your flights

If you fail to arrive for your flights, are late for your flights or fail to reschedule your flights within the times above, your booking will no longer be valid and you will not be entitled to a refund.


To discuss rescheduling a booking please contact our Customer Service Team. You can also email the Team for Brisbane: info.brisbane@iflyworld.com and for Melbourne info.melbourne@iflyworld.com


Descriptions & Images

All descriptions on our website and in our marketing material are correct at the time of going to press. Descriptions may be updated throughout the year and experiences may change.

iFLY Australia shall not be responsible for the descriptions and images of external websites and gift experience companies.

Refund policy

If you know you will be unable to take your flights you can transfer them to another person, so long as the flight takes place at the same time / date / location as the original booking. You do not need to notify iFLY of name changes before arrival.

Vouchers are fully transferable - you can give them to another person if you know you'll be unable to use the voucher. You do not need to notify iFLY of name changes.

iFLY will refund open dated voucher purchases or faulty merchandise items, bought directly from iFLY within 14 days of the purchase date. After 14 days (from the date of original transaction) no refund will be available. Refunds are made to the same payment source as the original purchase. Where a purchase involves the selection of a time, date and location for a flight experience to take place (this includes the redemption of an open dated voucher), no refunds are available. Refunds are also unavailable for digital media purchases.

Refunds are centrally processed through our Accounts Team. For that reason please allow at least 5 workings days for refunds to be processed. Sorry, we’re unable to offer refunds onsite at any of our locations.

iFLY cannot provide refunds on vouchers bought through third parties. In these circumstances refunds are subject to the policies of the third party and we would advise you to make contact with them directly.

Late arrivals and no-shows will not be entitled to refunds under any circumstances, please refer to 'Late Arrivals & No-shows' policy above.

If iFLY cancels

iFLY reserves the right to cancel flights at short notice under any circumstances. You can be assured that this would usually only happen in the event of failure, unscheduled repairs, maintenance or anything outside of our control.

In the event that iFLY does cancel your booking, it will be rescheduled at the next available time to suit you within the terms of the type of booking (IE Anytime, Off-peak or a promotion).

iFLY is unable to reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled experience.

Insurance

iFLY holds valid public liability insurance and this is always available to view. Please contact us in advance if you wish to see it.

Super-Users

Super-Users are subject to additional T&C's in relation to the operation of their account. If you intend to become a Super-User account holder, please take a moment to review the specific T&C's.

Personal Possessions

It is the participant’s responsibility to ensure that they are in possession of their personal belongings following their experience. Although we provide lockers and take every care to ensure your items are kept safe, iFLY cannot be held responsible for any items lost at any of our locations and is unable to compensate under any circumstances.

Spectators

iFLY Australia operate free viewing galleries and spectators are welcome. iFLY reserves the right to ask spectators to leave the premises if they fail to meet our expectations for conduct.

Merchandise

All merchandise is offered subject to the availability of equipment, facilities and crew and there can be no guarantee that merchandise will be available on the day of your experience. All merchandise is provided at an additional charge and is in no way linked to the price of your experience. Prices of merchandise may vary throughout the year.

If not already redeemed for a flight experience, the value of a valid voucher issued directly by iFLY may be exchanged for merchandise, up to and equal to the value of purchase.

By participating in an experience with us you acknowledge that certain factors are beyond the control of iFLY Indoor Skydiving Ltd and agree that neither iFLY Indoor Skydiving Ltd nor any associated Partner shall be liable should certain equipment associated with merchandise (such as cameras & recording equipment) not be working at the time of your experience.
 

• The content of the pages of this website is for your general information and use only.
• It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• We do our best to provide accurate pricing information in our advertisements, website, quotes, and online booking system. All sales are subject to current pricing and review by management. Sales made at incorrect prices, whether fault of the customer, representative of iFLY, or computer system error, will not be honoured.

• All flyers must complete the Statement of Risk, a legal contract between the flyer and iFLY before flying. This contract ensures all flyers understand the nature of the sport of body flight, and the risks involved and includes a waiver of liability.
• All personal information contained on the Statement of Risk is used for this purpose and will not be supplied to any other party for any other purpose, except where authorised by the customer.
• As a legal contract, it must be completed accurately by the flyer or parent/guardian as applicable. Refusal to complete the Statement of Risk will result in the inability to participate and forfeiture of any flight purchases, which are non-refundable.
• Flyers must bring appropriate identification in order to validate their Statement of Risk. Parents of children under 18 must provide identification to validate their right to execute the contract on behalf of the child flyer.

• It is the customer’s responsibility to retain all information related to Credit on Account (including Gift Vouchers, Gift Cards, Flight Passes, Flight Cards) and/or the associated serial numbers as applicable. Please treat these items as if they were cash. Lost items and/or serial numbers cannot be replaced or redeemed.
• Customers are responsible for the use of their personal information with regards to setting, changing, or cancelling reservations. Customers are advised to safeguard any computer login information, passwords, gift certificates, gift certificate codes, or any other identifier that is linked to their customer account and/or reservations. Use of any of the information to book, change, or cancel any reservations by the customer or any other person, is the responsibility of the customer.
• Voided credits, due to loss in the mail, cancelled sale, or incomplete payment have no value and will not be honoured under any circumstances. Charge-backs, stopped cheques, or any other invalid or incomplete payment will result in the voiding of the corresponding purchase(s).
• Safety of customers, instructors, and the equipment will require all personal items be removed prior to your flights, including all jewellery, bags, wallets, coins, papers, tissues; nothing can remain on the flyer’s person except shoes, clothing, and the supplied flight gear.
• For the convenience of our customers, iFLY provides lockers in which personal items can be stored. iFLY will not be responsible for the loss or theft of any items on the premises, including from the lockers. We encourage our customers to leave all items of value at home or with a trusted spectator during flight sessions.

• Are aged 3-103;
• Are not pregnant;
• Are not under the influence of alcohol or non-prescription drugs;
• Are not wearing a hard plaster cast;
• Does not suffer from any neck, back or heart conditions;
• Has not previously suffered a dislocated shoulder;
• Has signed our Statement of Risk waiver form;
• Is accompanied by an adult if under 18 years of age;
• Are under 105kg if under 180cm tall, or under 115kg if over 180cm tall*;

• Your reservation time is your scheduled flight time. This means that first-time flyers should arrive 60 minutes before their scheduled flight time and return flyers must arrive no less than 30 minutes before their scheduled flight time in order to complete any paperwork and attend the training session as necessary
• Late arrivals will be moved to the next available session or rescheduled for a nominal fee. Flyers who arrive late and consequently miss the pre-flight briefing may be subject to a rescheduling fee. Please note the next available flight, may not be on the same date as your booking.

• Appropriate state identification;
• Your booking confirmation and/or reference number;
• Your gift voucher (if booked through an external company);
• Some money to purchase any merchandise or additional flights;
• Comfortable and appropriate clothing (we advise not to wear a shirt with a collar);
• Lace-up shoes (shoe hire available to hire for a small fee);
• Something to tie long hair back and/or a hairbrush, if applicable.

• You may reschedule your flight free of charge with a minimum of 48 hours notice by emailing info@ifly.com.au or calling 1300 366 364.
• Rescheduling within 48 hours will incur a fee of $30 per person.
• There is no charge to transfer the flight to a friend - this can be done on arrival.
• iFLY reserves the right to cancel flights at short notice due to mechanical failure, unscheduled repairs, maintenance or anything outside of our control.
• In the event that iFLY does cancel your booking, it will be rescheduled at the next available timeslot. No refund will be available.
• There will be no refund for cancellations made by the customer.
• If you fail to arrive for your flights, your booking will be void and no refunds will be issued.
• iFLY does not offer refunds, wholly or partially. Please make sure you agree to the Terms & Conditions before purchasing your flight.
• Cancellations require 48 hours’ notice. Such reservations may only be rescheduled under the same terms as the original reservation’s pricing and applicable restrictions. As a courtesy, iFLY may elect to reschedule such cancellations, but shall do so at its sole discretion and may require the payment of an administrative fee.
• Customers with repeated cancellations or no-shows may lose flight privileges.
• iFLY cannot be held responsible for missed reservations as a result of extenuating circumstances such as transportation, weather, nor any other reason outside of the control of iFLY, nor for expenses related to scheduled reservations.

• iFLY Gift Vouchers are valid for 3 years from the date of purchase, except where the gift voucher is purchased through a promotion or at a discounted rate. In that instance, the gift voucher is valid as per the terms and conditions of that promotion.
• Gift vouchers must be booked and flown before the expiry date shown on the voucher.
• A gift voucher can be redeemed at any iFLY.com.au sister tunnel (iFLY Downunder, iFLY Gold Coast). It is up to the customer to ensure that their booking is at the tunnel which they wish to fly.
• Expired gift vouchers will not be accepted.
• At iFLY’s discretion, customers may book their voucher for a date up to three (3) months after the expiry date for a cost of $30 per voucher. This only applies to vouchers issued by iFLY and not external gift experience companies.
• If your iFLY voucher expired 3 months ago or more the voucher cannot be extended under any circumstances.
• The Fast Track X and Plus X gift vouchers must be redeemed within 6 months of the initial flight date and are non-transferable.
• iFLY gift vouchers cannot be redeemed for cash and cannot be refunded. If you are unable to use your gift voucher you may transfer it to another flyer.
• Treat your voucher like cash and take care not to lose it. Lost or stolen gift vouchers are non-refundable and no replacements are available. If your voucher is lost or stolen you are unable to redeem your flight and will be required to purchase a new voucher.
• Failure to show on your scheduled date and time will render your voucher invalid.
• Customers are able to upgrade their package to a higher value package by paying the difference at the front desk. No change will be issued for flying a lower value package.
• iFLY does not offer refunds, wholly or partially. Please make sure you agree to the Terms & Conditions before purchasing your gift voucher.

• iFLY is a mechanical device which may occasionally require unexpected maintenance.
• Our best effort is made to ensure all reservations can be honoured.
• Reservations cancelled by iFLY may be rescheduled based on availability and customer preference.
• Rescheduling of bookings cancelled by iFLY may or may not be available at the rates and/or schedules which are compatible with the customer’s schedule.
• iFLY will make every effort to reschedule under the same terms wherever possible.

• Introductory packages for First-Time and Repeat Flyers are measured in Flight Time. The customer will have the opportunity to fly for the amount of time allocated for the particular activity purchased. Time consumed entering and exiting the Flight Chamber from the Staging Area counts as Flight Time.
• First-Time flights are measured in 50-second blocks (50 seconds is the equivalent of a freefall skydive from 14,000 feet).
• Use of tunnel time is the responsibility of the purchaser and/or flyers. iFLY and its instructors and coaches will make every effort to maximise the useable flight time but is not responsible for any unusable time.
• Any disputes regarding the amount of tunnel time must be made to the manager on duty and iFLY will make every effort to review complaints using the video recording system. In the event that the complaint is determined to be valid, iFLY will compensate the purchasers/and or flyers by with additional tunnel time and/or a partial refund at its sole discretion. A complaint is considered valid if tunnel time delivered is more than five seconds less than the Tunnel Time purchased, according to the video recording.

• In order to qualify as a return flyer, you must have flown with iFLY within the last 6 months. You must provide a booking reference number or your certificate to prove this. Return flyers are also eligible to purchase ‘Advanced Flyer’ packages.
• All flyers must complete an iFLY ‘first timer’ package before purchasing a ‘return flyer’ or ‘advanced flyer’ package unless, you hold a current skydiving (sport) license or are registered as a ‘flyer’ on the International Bodyflight Association (IBA) website (www.tunnelflight.com).
• An instructor may stop the flight or remove a flyer from the wind if he deems the flyer to be dangerous. A refund will not be issued if this occurs.
   

• Photos and videos purchased from or supplied by iFLY remain copyright to iFLY and its related bodies corporate who own and retain the right to the footage and photographs.
• These may be used for company marketing purposes, and may only be used or reproduced by the purchaser or recipient for private or domestic purposes and must not be used for any commercial purpose, including promotion of any supplier or any supplier’s products or services without iFLY's prior permission.
• Please be advised that, should there be any technical issues relating to camera equipment, no warranties can be made against the individual indoor skydive as the filming and indoor skydive are two separate products. All media recorded by iFLY will be tested on the day of your flight. Media will be made available to all purchasers for viewing on that same day, should you wish to view it. Your acceptance on the day of the video will be deemed as your approval of the video being in full working order. No refunds will be made available after your departure from our offices.
• If your video footage does not play, please contact us within 28 days so we can issue you with a replacement. After this time we will not guarantee the footage will be available and no refunds will be available. If due to a technical error we are unable to provide you with your pre-purchased video or photo, we reserve the right to substitute the item with a product of equal value.

• Be advised that once you tick to accept the Terms & Conditions on the online booking form, it is received by iFLY and serves as authorisation of your payment and acceptance of the terms and conditions stated. You also agree to further indemnify iFLY, it’s associate companies, directors and associates against any risk or action related to your participation in indoor skydiving.

• Your reservation time is your scheduled flight time. This means that professional flyers should arrive no less than 30 minutes before their scheduled flight time in order to complete any paperwork and attend training as necessary.
• Late arrivals will be moved to the next available session or rescheduled for a nominal fee. Flyers who arrive late and consequently miss the pre-flight briefing may be subject to a rescheduling fee. Please note the next available flight, may not be on the same date as your booking.

• You may reschedule your flight free of charge with a minimum of 48 hours notice by emailing info@ifly.com.au or calling 1300 366 364.
• Bookings of 30 minutes tunnel time or more (per day) require a minimum of 7 days to reschedule free of charge.
• Bookings of 30 minutes tunnel time or more (per day) rescheduled within 7 days will incur a fee of $150 per 30 minutes rescheduled.
• iFLY reserves the right to cancel flights at short notice due to mechanical failure, unscheduled repairs, maintenance or anything outside of our control.
• In the event that iFLY does cancel your booking, it will be rescheduled at the next available timeslot. No refund will be available.
• There will be no refund for cancellations made by the customer.
• If you fail to arrive for your flights, your booking will be void and no refunds will be issued.
• iFLY does not offer refunds, wholly or partially. Please make sure you agree to the Terms & Conditions before purchasing your flight.
• Cancellations require 48 hours’ notice. Such reservations may only be rescheduled under the same terms as the original reservation’s pricing and applicable restrictions. As a courtesy, iFLY may elect to reschedule such cancellations, but shall do so at its sole discretion and may require the payment of an administrative fee.
• Customers with repeated cancellations or no-shows may lose flight privileges.
• iFLY cannot be held responsible for missed reservations as a result of extenuating circumstances such as transportation, weather, nor any other reason outside of the control of iFLY, nor for expenses related to scheduled reservations.

• Advanced Flyer packages are measured in minutes.
• Tunnel time begins when the doors close and ends when the doors open. System start-up, shut-down, and flyer transition time will reduce the amount of useable flight time.
• When advanced flyer block time is booked, the clock will be continuously rolling. Please be courteous to other flyers and exit when your flight time is finished.
• Use of tunnel time is the responsibility of the purchaser and/or flyers. iFLY and its instructors and coaches will make every effort to maximise the useable flight time but is not responsible for any unusable time.
• Any disputes regarding the amount of tunnel time must be made to the manager on duty and iFLY will make every effort to review complaints using the video recording system. In the event that the complaint is determined to be valid, iFLY will compensate the purchasers/and or flyers by with additional tunnel time and/or a partial refund at its sole discretion. A complaint is considered valid if tunnel time delivered is more than five seconds less than the Tunnel Time purchased, according to the video recording.
• Flyers must declare their flight plan to the relevant instructor before the flight session.

• Purchaser (you) must be an individual. Progression Rates not available to corporations, associations, non-incorporated associations or groups.
• Purchaser is deemed the account holder (user) for the time purchased unless the user is under 18 years of age.
• Only ONE account per purchaser, only one person (you) on the account.
• Progression Rates are only available to current Flight Club members.
• The Progression Rates offer is based on the purchase of tunnel time for use at iFLY Downunder (Sydney West), iFLY Gold Coast and iFLY Perth in accordance with the terms of the iFLY terms and conditions. Progression Rates are only available for use during Off Peak – which varies in each facility. Off Peak times are subject to change.
• Progression Rates can only be purchased through iFLY Downunder (Sydney West) and iFLY Gold Coast and iFLY Perth, and cannot be purchased via any other means unless notified by iFLY Downunder (Sydney West) and iFLY Gold Coast and iFLY Perth.
• When purchasing Progression Rates, you will meet with a Flight Club representative to plan your flight progression program.
• There is no maximum limit to the number of hours an individual can purchase, however, a minimum purchase requirement will determine the rate given to the account holder.
• The 5 Hour Price requires a minimum purchase of five (5) hours up to a maximum of nine (9) hours in order to secure a rate of $945/hr or $15.75/m.
• The 10 Hour Price requires a minimum purchase of ten (10) hours in order to secure a rate of $870/hr or $14.5/m. No maximum purchase required for this rate.
• Your account will not be credited until full cleared funds have been received (particularly when paying by Direct Bank Transfer).
• Progression Rates prices are subject to change at the sole discretion of Indoor Skydive Australia Group at any time.
• Progression Rates time must be used within 12 months of you first receiving access to your account for use.
• Progression Rates time is not for resale, transfer or refund.
• Progression Rates are only available for use by experienced skydivers or tunnel flyers. Purchaser (you) warrants that he/she is an experienced skydiver or tunnel flyer. If the purchaser is not an experienced skydive or tunnel flyer, iFLY will ask you to complete a first timer package and purchase a Flight Club membership at an Indoor Skydive Australia Group facility at your cost before utilising your Progression Rates hours.
• You must be present and “in the wind” at an Indoor Skydive Australia Group facility at all times while the hours you have purchased are being used. You may invite additional flyers to fly in the tunnel during your flight time in accordance with the iFLY general flight terms and conditions. All additional flyers must have either completed an iFLY ‘first timer’ package unless they hold a current skydiving (sport) license or are registered as a ‘flyer’ on the IBA website (www.tunnelflight.com) and must abide by the iFLY general flight terms and conditions.
• Account Holder (Purchaser/you) must abide by iFLY general flight terms and conditions.
• Progression Rates hours cannot be used in conjunction with any other offer.

• Professional Flyer packages can be booked by individuals or a team account can be established.
• Team accounts can have up to 5 account holders and at least one account holder must be flying at all times when the team account is in use.
• Customers wanting to fly when the account holder is not flying will need to purchase a separate package under their own name.
• Advanced flyer packages can be split across multiple sessions.
• Account holders are responsible jointly and severally for the account, for any costs incurred against the account and able to book tunnel time against the account.
• Any value on an account will be valid for 12 months from the deposit date or 12 months from a specified date at the time of purchase.
• A $5 booking fee applies to any block time bookings made over the phone. This must be paid at the time of booking and is non-refundable. This does not apply to coached bookings where iFLY coaches are requested or organised iFLY endorsed tunnels camps and events.

• Flyers must request spotting or coaching at least 7 days in advance.
• iFLY will notify you if a suitable spotter can not be sourced and/or a change of timeslots is required. iFLY will also notify you if the spotter is not available for matters outside of our control such as instructor illness or injury as soon as this information is available.
• iFLY will make every effort to accommodate requests and will inform guests at the earliest available opportunity if a spotter cannot be found.
• All iFLY coaching must be paid in advance to confirm the coach.
• Flyers may bring their own coaches. The coaches must take a hands off approach, unless they have the relevant and current IBA tunnel instructor rating.
• Coaching requests must be made by contacting your coach directly. If you are a new coaching customer or do not have your coach’s contact details, please use the booking form found here: https://downunder.iflyworld.com/coaching
• Instructors employed by iFLY may coach on- or off-shift. When on-shift, during their normal rostered hours they may have other students in the same session which could include first time flyers. This may result in limited time to brief and debrief the coached session.
• When booking an on-shift coach, iFLY will guarantee a specific coach within a 4-week time frame. Beyond this, we will attempt to accommodate your request, but reserve the right to substitute with a Level 4+ coach or move your requested time slots if the requested coach or time slot is unavailable.
• On-shift, one instructor is provided per session. If you require a head down coach and spotter, you should consider arranging an ‘off-shift’ coach to assist. iFLY will provide the spotter, but this person will hold you from the back and in-flight communication will be restricted.
• Some instructors coaching off-shift are not employed by iFLY during these hours. Your agreement with iFLY is solely for the tunnel time component to your booking. Any payment for off-shift coaching services is payable to the coach.

• Founders who purchase 'advanced flyer' packages, must fly in all flights to benefit from the Founders discount.
• Founders wishing to 'coach' students using their Founders Club discounted flight time, must be in the tunnel (in the wind) at all times.
• Founders may share an Advanced Flyer package with non-founders. The Founders discount will only apply to the portion purchased by the Founder, for use by the Founder.
• Founders are entitled to discounts on all standard flight packages, for use by the founder only or when the Founder is present and flying as part of a ‘First Timer’ package, for example the ‘iFLY Family and Friends’ package, when the Founder can be joined by up to 4 others.
• Founders club discounts do not apply to tunnel camps, skydiver events, special promotions, or in conjunction with any other offer.

• Purchaser (you) must be an individual. Epic Australia Sale is not available to corporations, associations, non-incorporated associations or groups.
• Purchaser is deemed the account holder (user) for the time purchased unless the user is under 18 years of age.
• Only ONE account per purchaser, only one person (you) on the account.
• The Epic Australia Sale promotion is based on the purchase of tunnel time for use at iFLY Downunder (Sydney), iFLY Gold Coast and iFLY Perth in accordance with the terms of the iFLY terms and conditions. The Epic Australia Sale promotional rate is only available for use Monday to Friday (off-peak), excluding between 6:00pm to 8:00pm, school holidays and public holidays available for use in regular off-peak times. Off-peak times varies in each facility and are subject to change.
• Epic Australia Sale is an online purchase only and cannot be purchased via any other means unless notified by iFLY Downunder (Sydney), iFLY Gold Coast and iFLY Perth.
• There is no limit to the number of hours an individual can purchase, however, the total number of Epic Australia Sale hours available for the entire promotion is limited.
• Epic Australia Sale hours are available for online purchase from 10:00am AEDST Monday 22 October 2018.
• The Epic Australia Sale will open 2 hours earlier exclusively for Indoor Skydive Australia Group Founding Members. For these members, the sale will commence at 8:00am AEDST Monday 22 October 2018.
• The stock may run out at any time during your purchase process. To avoid disappointment, ensure you finalise your transaction as soon as possible.
• Your account will not be credited until full cleared funds have been received (particularly when paying by Direct Bank Transfer).
• Epic Australia Sale time must be used within 60 months (5 years) of you first receiving access to your account for use.
• Epic Australia Sale time is not for resale, transfer or refund.
• Founder discounts do not apply to this promotion.
• Epic Australia Sale is only available for use by experienced skydivers or tunnel flyers. Purchaser (you) warrants that he/she is an experienced skydiver or tunnel flyer. If the purchaser is not an experienced skydive or tunnel flyer, iFLY will ask you to complete a first timer package at an Indoor Skydive Australia Group facility at your cost before utilising your Epic Australia Sale hours.
• You must be present and “in the wind” at an Indoor Skydive Australia Group facility at all times while the hours you have purchased are being used. You may invite additional flyers to fly in the tunnel during your flight time in accordance with the iFLY general flight terms and conditions. All additional flyers must have either completed an iFLY ‘first timer’ package unless they hold a current skydiving (sport) license or are registered as a ‘flyer’ on the IBA website (www.tunnelflight.com) and must abide by the iFLY general flight terms and conditions.
• Account Holder (Purchaser/you) must abide by iFLY general flight terms and conditions.
• Epic Australia Sale hours cannot be used in conjunction with any other offer.

• Valid only at iFLY Gold Coast.
• The deal includes 1 hour of tunnel time and coaching for $990.
• Only valid when flown off-peak.
• Minimum purchase of 60 minutes, after which smaller increments may be added to the initial booking.
• Only valid for new bookings.
• No refunds for bookings.
• No fee when booked over the phone.
• All other standard flight terms and conditions apply.

• Happy hour offer is only valid Monday through to Thursday between 5pm and 6pm to those who have previously flown an iFLY beginner package.
• iFLY beginner packages include an iFLY Intro, iFLY Intro Special, iFLY High, iFLY Plus, iFLY Fast Track or an iFLY Family & Friends (where the person has completed at least 2 flights).
• The offer is dependant on availability during the promotion period.
• Offer is valid at iFLY Downunder (Sydney West), iFLY Gold Coast and iFLY Perth.
• The maximum time allowed per booking is 5 minutes, further time may be purchased at the tunnel if time is available on the day.
• The session includes an instructor at the door.
• Happy Hour period is not blocked out, so that you may buy time at the regular rate/intervals.
• Coaching is not available if using the Happy Hour offer.
• To redeem offer online, book a 5 minute block of time and entry the promo code HAPPY at the online checkout.
• The offer will be subject to change at 12pm AEST at the start of each month.