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Privacy Policy

iFLY Downunder & iFLY Gold Coast Privacy Policy

Privacy Policy

 
We're committed to your privacy
 

Your privacy is important to Indoor Skydive Australia Group Limited ACN 154 103 607 (“us”, “we”, “our” and “iFLY Downunder”). This Privacy Policy explains how we collect, use, and safeguard your personal information.
 
The information that we collect
We collect any information that you voluntarily provide to us, whether through our website or in any other way. This includes information that can identify you ("personal information"), including but not limited to your name, telephone number, postal and email addresses, and billing information (such as credit card number, cardholder name, and expiration date). 
 
If you do not provide all or part of the information that we request from you, iFLY Downunder may not be able to provide you with the services or assistance that you require.
 
Occasionally, you may need to provide personal information about other individuals to us (e.g. about other people who will be using our services as part of your booking). If so, we rely on you to inform those individuals that you are providing their personal information to us and to direct them to this privacy policy.
 
Why we collect and how we use your personal information
We collect and use your personal information so that we can provide you with the services or assistance that you request from us. Such collection and use may include, but is not limited to:
(a) Processing your orders including bookings, gift vouchers, merchandise and membership.
(b) Providing confirmation of your booking and advise of any changes or additional information.
(c) Verifying your identity.
(d) Seeking feedback or responses to surveys. 
(e) Addressing any issues or complaints that are brought to our attention.
(f) Resolving any disputes.
(g) Sending you direct marketing and promotions that assist us with providing our service.
(h) Measuring interest in our products, services, and website.
(i) Notifying you of special deals, promotions and offers based on users interests plus other news on iFLY Downunder including updates of new, or enhanced products & services.
 
You will also be given the option to sign up for our email newsletter. Once subscribed you are also given the opportunity to 'opt-out' of receiving emailed information or other correspondence, by simply clicking the unsubscribe button at the bottom of the relevant email.
 
Disclosure
We may share your information with:
(a) our third party suppliers who provide services or functions on our behalf, such as credit card processing, marketing, distribution of surveys or customer service;
(b) our business partners with whom we may jointly offer products or services;
(c) companies within our corporate group; and
(d) Government and Law Enforcement Agencies, if we are requested to do so. 
In addition, we will not share your information with any other third parties unless:
(a) you consent to the disclosure;
(b) we are required to share your information in order to comply with the law or to comply with a court order or subpoena;
(c) in our view, it is necessary to enforce the Terms of Use of this website or to protect the safety and security of our users or our website. 
By providing us with your personal information, you consent to the disclosure of your personal information as described above.
 
Accessing and updating your personal information
You can access your personal information by selecting the Login link at the top of the home page and entering your username and password.
 
Collection of information other than personal information
When you visit our website or click on one of our links, we may automatically record anonymous information such as your I.P. address, operating system, browser version, date and time of your visit, pages you accessed and information you downloaded. We use this information to generate usage statistics, ensure that our website and emails are accessible to the widest possible audience and to assist in improving the quality and usability of our website. We may also use I.P. addresses to track abuse of our system.
 
Third-party links
This website (and our emails) may contain links to other sites. iFLY Downunder is not responsible for the privacy practices or the content of such websites. 


 
How we protect your personal information
To assist with safeguarding the personal information that we hold, we have implemented certain administrative, technical, and physical security procedures. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. We also secure your information during transmission by using Secure Sockets Layer (SSL) encryption.
 
Transborder dataflows 
Please be aware that your information may be transferred to, stored, and processed in a jurisdiction that it outside Australia. The data protection and other laws of such jurisdictions might not be as comprehensive as those in Australia, but please be assured that we take steps to ensure that your privacy is protected. By using our services and providing information to us, you consent to your information being transferred as described in this privacy policy.
 
Notification of Changes

IFLY Downunder reserves the right to modify this privacy policy. For this reason, you should regularly check our policy to ensure that you are up to date on our policy. Should we make material changes in the manner we handle your personal information, we shall notify you by a prominent notice on the home page.

 
Contacting the web site or webmaster 

If you have any questions about this privacy policy, you can contact iFLY Downunder at info@ifly.com.au. 
 

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